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Questions?

How long will it take for my order to arrive?

For clothing orders, it could take possibly 2 to 3 weeks to 2 months. It just matters how the company that I go through is on their printing orders and their outsourced clothing. As for the artwork, I try to ship orders out that same day, and usually, it is at your doorstep within one week or two weeks.

 *Please note that post doesn't travel on weekends, holidays, or bank holidays.* 

How do I know if my order has shipped?

Orders are usually shipped the same day as it is fulfilled. If you added your email during your buying process, after the product is fulfilled, packed, and gently placed in a shipment truck, you will receive an email with the shipment confirmation, and from there, you can track your product. During world/national holidays, this time may extend a little longer. 

If you'd like to know if your order has shipped or not, you can email me at [email protected]

Where is my tracking number?

Once your order is fulfilled, I will email you a tracking number! The subject line will be, "Your order from dipdee is on its way!" there will be images of what you ordered and the quantity; at the bottom of the email, there will be a "shipped via _____ tracking number: 1234567890" with the date as well. There will be a colored box link to track your shipment.

Do you accept returns?

I can't exchange items due to the size of my business (super tiny!) and my stock levels. If your item is damaged, I will refund you in full once evidence of the damage has been received. Descriptions include shirt sizes., so please read before you order to avoid disappointment! 

If you received something that you didn't order in your package or an incorrect item, contact me on my contact link, or you can email me at [email protected] so we can work on a solution.

Can I cancel my order?

If you make an order by mistake, it can be canceled within 24 hours of being placed. After this time, your order will be sized and printed or is already on the train to your home.

I wrote the wrong address at checkout. Help!

Please send your amended address via my contact form within 24 hours of placing your order. As stated above, your package will be in the printing process and sent after fulfillment, so I can only accept changes within 24 hours.

I haven't received my order.

I'm super sorry if you haven't received your order! Please go to my contact page or [email protected], and we will work together to sort out the missing items.

How will my order be packaged?

Your order will come in a postage bag or box (these are plastic/cardboard and recyclable, so please recycle them!)

Do you ship worldwide?

Not at the moment, but I am working on that!

Are your shirts gender-neutral?

Yes!

Who are you?

I am Deepti (dip-dee). 

Is dipdee your real name?

Well, it's spelled as DEEPTI, but it is pronounced as DIP-DEE. So yes, Deepti is my real name... my government name. 

It is lovely to meet you, and thank you so much for supporting my artwork!